KVKK
HIQ NUTRITION, THE BRAND OF ACTIVE BESIN A.Ş.
INFORMATION TEXT ON THE PROTECTION OF PERSONAL DATA
As AKTİF BESİN ANONYMOUS COMPANY; the confidentiality and security of your personal data are among our top priorities for the peace and security of our users. In order to fulfill our disclosure obligation arising from Article 10 of the Personal Data Protection Law No. 6698 ("KVKK"), we would like to inform you about your personal data with this agreement. Personal data means any information that determines or makes your identity determinable. Your personal data processed by AKTİF BESİN A.Ş., the purposes of processing them, the recipient groups to which they can be transferred, the method of collection, the legal reason and your rights regarding the personal data in question are listed below. Your acceptance of this text is evidence that our company has fulfilled the disclosure obligation.
A- OUR MEMBERS
1- What personal data of yours is processed on the HIQ application and website of the AKTIF BESİN A.Ş brand?
Persons who accept the membership conditions on https://takehiq.com/ and mobile app platform of HIQ Nutrition, a brand of Aktif Besin A.Ş. and log in from the website or the application installed on mobile devices and follow and/or purchase the products on the platform are defined as "Members". If you become a member of HIQ Nutrition's platform, your personal data below may be processed and transferred to 3rd Parties within the framework permitted by law.
Identity Information: your name, surname, gender and age information,
Contact Information: your mobile phone number, your email address
Customer Transaction Information: The record and history of the payments you have made through the application, your cart content, request and complaint information, and the information you personally share in your comments and questions if you comment and/or ask questions about the services on the platform.
Transaction Security Information: IP address information, password and passcode information, cookie information.
Legal Transaction Information: Information in correspondence with authorized persons, institutions and organizations, information in lawsuit and enforcement files, information regarding your legal information requests.
2- What are the purposes of processing your personal data and the methods of collection?
Your identity, contact and customer transaction information are collected and processed automatically electronically from you, via mobile application or website, within the scope of the contractual relationship we have with you, for the following purposes.
• Carrying out the processes for the establishment and execution of the contract,
• Execution and auditing of finance and accounting processes,
• Conducting and supervising the company's business activities,
• Controlling payments made via the website/mobile applications, performing payment approval and refund transactions, and confirming the identity information of the person making the transaction,
• In case of your explicit consent, it can be used in various marketing and advertising activities, to provide you with a better shopping experience and to carry out activities to increase your satisfaction, especially by offering you products that suit your preferences,
• To increase customer satisfaction, to be able to recognize our customers who pay through the platform and to use them in customer circle analysis, to carry out activities to develop and improve the products and services offered by our Company,
• Conducting strategic analysis studies,
• Carrying out communication activities,
• Presenting products that may interest you, taking into account your interests.
• Communicating and providing necessary information regarding the conditions, current status and updates of the contracts concluded through our platform under the relevant articles of the Distance Selling Contract and the Consumer Protection Law,
• Informing you about developments, opportunities and innovations at HIQ Nutrition , if you give your explicit consent.
• Identifying our customers who make payments through the website and/or mobile applications, carrying out activities to use them in customer circle analysis and conducting surveys in electronic and/or physical environments through contracted organizations within this scope,
• Evaluation of your requests, complaints and suggestions regarding the products and services of the brands included in the application,
• To ensure that you receive information about our services,
• Carrying out information security processes,
• Ensuring the security of operations regarding the HIQ Nutrition platform,
• Ensuring that activities are carried out in accordance with legislation,
• Monitoring and execution of legal affairs,
• Providing information to authorized persons, public institutions and organizations.
Your transaction security information is collected and processed automatically electronically from you, via mobile application or website within the scope of our contractual relationship for the following purposes.
• Carrying out the processes for the establishment and execution of the contract,
• Conducting and supervising the company's business activities,
• Carrying out payment transactions via the website/mobile applications and confirming the identity information of the person making the transaction,
• In case of your explicit consent, it can be used in various marketing and advertising activities, to provide you with a better shopping experience, especially to offer you products that suit your preferences, and
Carrying out activities to increase your satisfaction,
• To increase customer satisfaction, to be able to know our customers who shop on the platform and to use them in customer circle analysis, to carry out activities to develop and improve the products and services offered by our Company,
• Carrying out information security processes,
• Ensuring the security of operations regarding the HIQ Nutrition platform,
• Ensuring that activities are carried out in accordance with legislation,
• Providing information to authorized persons, institutions and organizations.
Your legal transaction information is collected and processed automatically from you personally, via mobile application and electronic environment via website within the scope of our contract principles for the following purposes.
• Carrying out the processes for the establishment and execution of the contract,
• Conducting and supervising the company's business activities,
• Evaluating your requests, complaints and suggestions regarding our products and services,
• Carrying out information security processes,
• Ensuring the security of operational processes regarding the HIQ Nutrition platform,
• Ensuring that activities are carried out in accordance with legislation,
• Monitoring and execution of legal affairs,
• Providing information to authorized persons, institutions and organizations.
3- What is the legal reason for processing your personal data?
AKTIF BESİN A.Ş brand HIQ Nutrition processes your personal data in accordance with the law and legislation, with high confidentiality and security, and based on the legal compliance reasons specified in Articles 5, 8 and 9 of the KVKK and listed below.
Conditions for processing personal data
ARTICLE 5-
(1) Personal data cannot be processed without the explicit consent of the person concerned.
(2) If one of the following conditions is met, it is possible to process personal data without the explicit consent of the relevant person:
a) It is clearly stated in the laws.
b) If it is necessary for the protection of the life or physical integrity of the person or another person who is unable to give his consent due to a physical impossibility or whose consent is not legally valid.
c) It is necessary to process personal data of the parties to a contract, provided that it is directly related to the establishment or performance of a contract.
d) It is mandatory for the data controller to fulfill its legal obligations.
d) It has been made public by the relevant person himself.
e) Data processing is mandatory for the establishment, exercise or protection of a right.
f) Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person.
AKTIF BESİN A.Ş brand HIQ Nutrition uses your personal data specified above;
● In order for your membership to be realized successfully, the approval of other agreements related to membership and registration and the notification of these to you are carried out,
● In case of your explicit consent, for the purpose of providing you with recommendations and notifications regarding your application data and digital advertising services tailored to you,
● In order to fulfill the membership agreement established between you and HIQ Nutrition, the brand of AKTIF BESİN A.Ş, and to fulfill the legal obligations arising from this agreement without any problems, your personal data processed after membership,
● As a result of your approval of the commercial electronic message receiving agreement, in accordance with this approval and with the permission you have given us based on your explicit consent, in order to fulfill the requirements of the approval you have given, within the limits of our legal obligations, to prepare content suggestions suitable for your preferences and in-app cash-back usage and your tastes, to provide contract change notification and all kinds of in-app information concerning the user,
● Traffic information of users who visit the HIQ Nutrition website, mobile website or application of the AKTIF BESİN A.Ş. brand, whether they are members or not, for the purpose of our company fulfilling its obligations arising from the Law No. 5651 on the Regulation of Publications Made on the Internet and Combating Crimes Committed through Such Publications and the relevant secondary legislation.
● Your information regarding the determination of navigation and application temperature; For our customers who have commercial electronic message approval, in order to prepare electronic message content in accordance with their preferences and preferences, to inform them about opportunities and campaigns, to celebrate special and official days and holidays, to inform them about the benefits and opportunities provided by the application, to inform them about the methods of rewards they have won or can win, to inform the user about how to use their rewards if they win any prize, to be able to make transitions between segments, pop-ups and advertisements integrated into the HIQ Nutrition application of the HIQ Nutrition brand of the AKTİF BESİN A.Ş. and the contracted brands and institutions,
● If you give your explicit consent, it is processed for the purpose of presenting you with special digital advertisements and campaigns. The browsing information of non-member users is deleted, without prejudice to the obligations arising from Law No. 5651, and is used only for statistical studies, reporting and decision support systems, with personal data such as IP address deleted.
● AKTİF BESİN A.Ş. brand HIQ Nutrition, to conduct studies to get to know the user and prepare special discounts for the user in order to increase loyalty.
● In order to ensure user satisfaction and solve their problems,
● To carry out marketing activities
● In order to bring the user and the brand together with campaigns, promotions, advertisements, panels, events, etc. activities that comply with all legislation,
● To manage the requests and/or complaints of the users in the fastest way possible, to ensure user satisfaction and to provide information and support on all matters related to the application and the website, and to direct the problems that cannot be solved instantly to the relevant business partner.
● To display advertisements and promotions of brands that AKTİF BESİN A.Ş. brand HIQ Nutrition has agreements with on the AKTİF BESİN A.Ş. brand HIQ Nutrition application or website and to inform the user about these promotions.
● For the purpose of performing the work, transactions and storage specified in the Cookie Policy.
●In order to detect system-related problems and to resolve such problems as quickly as possible, (www.takehiq.com) detects and uses the IP address of users when necessary. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.
● After comparing and matching the personal data of member businesses or contracted companies with the data in the database of HIQ Nutrition, the brand of AKTIF BESİN A.Ş., it is processed to check the accuracy and up-to-dateness of the matched data and, if necessary, to share user information with contracted brands for advertising purposes within or outside the application.
- If the member wants to change the product purchased through the application or website, he/she must fill out the return and exchange form. The information in this form is processed by us in accordance with the principles of KVKK. The reason for this processing is to analyze our products in more detail and increase customer satisfaction.
4- To whom and for what reasons does AKTİF BESİN A.Ş. brand HIQ Nutrition transfer your personal data?
Our company takes care to process your personal data by providing the necessary data optimization and taking the necessary technical, administrative and legal security measures in order to develop the application and manage the processes in accordance with the zero-problem principles.
Conducting, observing or supervising business activities,
Ensuring business continuity between the user, pharmacy and brand,
In cases where we need to transfer data to our business partners regarding the use of digital infrastructures, transferring your personal data to our business partners who are third parties to the extent required by law,
In order for us to fully and properly fulfill your contractual and legal obligations, it is mandatory to provide us with your personal data accurately and up-to-date, and the user will be responsible for all damages that may arise as a result of incorrect notification of this information. AKTIF BESİN A.Ş brand HIQ Nutrition reserves the right to compensation and litigation.
Your personal data may be shared with third parties in accordance with the legislation for the purpose of carrying out all kinds of commercial and branding processes of AKTİF BESİN A.Ş. brand HIQ Nutrition.
In cases where data processing is mandatory for the establishment, exercise or protection of a right, based on the legal grounds that it is expressly provided for in the legislation to which our company is subject and that it is mandatory to fulfill its legal obligation;
With lawyers, auditors, computer forensics experts, cyber security consultants, tax consultants and other third parties and business partners from whom we receive consultancy and services within the scope of fulfilling legal obligations,
• Authorized public institutions and organizations such as regulatory and supervisory bodies, courts and enforcement offices,
• Your personal data may be shared with other public institutions or organizations authorized to request it, our domestic and/or foreign subsidiaries, suppliers, business partners, banks with which we have agreements, and third parties from whom we receive products or services.
HOW DOES AKTİF BESİN A.Ş BRAND HIQ NUTRITION PROTECT YOUR PERSONAL DATA?
Personal data shared with AKTİF BESİN A.Ş brand HIQ Nutrition is under the supervision and high control of AKTİF BESİN A.Ş brand HIQ Nutrition. As AKTİF BESİN A.Ş brand HIQ Nutrition, we have assumed the responsibility as the data controller to establish the necessary organization and to take and adapt technical measures in order to protect the confidentiality and integrity of information in accordance with the relevant legislation in force. Being aware of our obligation in this regard;
• Penetration tests are conducted at periodic intervals in accordance with international and national technical standards regarding data confidentiality.
• Your personal data that you transmit to HIQ Nutrition, a brand of AKTIF BESİN A.Ş., through the website, mobile site and mobile application is protected using SSL (Secure Sockets Layer) technology.
• SSL (Secure Socket Layer) is a protocol used to ensure security during data exchange on the Internet. The SSL protocol works with a number of security protocols and algorithms used by applications and websites. These protocols are designed to ensure that users' sensitive data is transmitted securely.
• The SSL protocol secures the data exchange between a website and a user by encrypting it. This encryption process secures the connection between the website and the user and prevents third parties from monitoring this connection and stealing the user's information. Today, the TLS (Transport Layer Security) protocol is generally used instead of the SSL protocol. TLS is an updated version of SSL and provides a more secure connection. Application and website software developers provide secure connections using the SSL/TLS protocols. These protocols are installed on the server side to ensure the connection security of the application or website. The installation of these protocols is done in the web server's settings.
• Regular risk analyses are conducted regarding personal data processing activities and actions are taken to reduce risks.
• Access and authorization controls are implemented to prevent unauthorized access to personal data.
• In this context, we would like to inform you that we always update our data processing policies.
YOUR RIGHTS REGARDING THE PROTECTION OF YOUR PERSONAL DATA
By contacting our Company using the methods in the "Communication for Your Rights and Requests" section of this Information Text,
• Learning whether your personal data is being processed,
• Requesting information about your personal data if it has been processed,
• To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
• Knowing the third parties to whom the data is transferred, either domestically or abroad,
• Request correction of personal data if it is processed incompletely or incorrectly,
• Request the deletion or destruction of your personal data within the framework of the conditions set forth in the KVKK,
• Request that the actions taken in accordance with your rights of correction, deletion and destruction specified above be notified to third parties to whom personal data has been transferred,
• To object to the emergence of a result against you by analyzing your processed personal data exclusively by automatic systems,
• You have the right to demand compensation if you suffer damages due to your personal data being processed in violation of the relevant legislation.
CONTACT FOR YOUR RIGHTS AND REQUESTS
You can submit your questions and requests regarding your personal data to the Data Controller with a petition prepared in accordance with the conditions specified in the Communiqué on the Application Procedures and Principles or to "AKTİF BESİN ANONİM ŞİRKETİ" through the following methods.
*Relevant Persons who will apply through "Personal Written Application" are required to submit documents showing their identity.
For your written applications to IKITELLI OSB MAHALLESİ MILAS CADDESİ NO: 1/10 BAŞAKŞEHİR/İSTANBUL, we kindly request that you submit the front side of your ID photocopy (without showing blood type and religion) along with the application form .
**We kindly request that "Personal Data Protection Law Information Request of the Relevant Person" be written in the notification envelope of the application form or in the subject section of the e-mail.
As personal data owners, if you forward your requests regarding your rights to AKTİF BESİN A.Ş brand HIQ Nutrition, your request will be finalized free of charge within 30 (thirty) days at the latest. However, if the response to your application requires a cost in accordance with the legislation, AKTİF BESİN A.Ş brand HIQ Nutrition may charge a fee in the tariff determined by the Personal Data Protection Board.
ABOUT THE INFORMATION TEXT
AKTİF BESİN A.Ş brand HIQ Nutrition reserves the right to update this Personal Data Protection Statement text at any time within the framework of changes that may be made to the current legislation. This contract approval has been received from the user (member) electronically for an indefinite period and the log record has been kept in the system.
